Account Director (Financial Services)

Our global strategic communications firm is seeking an experienced Account Director to join and lead day-to-day client management for 6 - 7 accounts within the financial services industry.

As an industry expert and trusted advisor, you will provide strategic insights and innovative solutions, oversee a diverse team, from interns to Senior Account Managers, ensuring that all deliverables meet client expectations and deadlines.

Account Director Key Responsibilities:

• Cultivate strong client relationships and provide high-level strategic counsel, proactively addressing client needs and potential challenges.
• Collaborate with senior leadership to enhance client satisfaction and drive account growth, constantly seeking creative ways to exceed expectations.
• Lead new business initiatives with guidance from Directors, effectively presenting proposals and converting prospects into revenue.
• Mentor and manage account teams, ensuring cohesive collaboration and timely delivery of projects.
• Demonstrate a comprehensive understanding of the financial services industry, particularly in asset management, leveraging both traditional and innovative tactics to implement client strategies effectively.

Account Director Experience & Skillset Requirements:

• Industry Expertise:
  • 6 - 8 years of strategic / corporate communications and public relations experience (agency is strongly preferred)
  • Extensive experience in the financial services sector, specifically in investment and/or asset management, is essential.
• Business Development:
  • Drive new business efforts with support from senior management and deliver impactful presentations.
  • Instill a robust new business ethos within the team.
• Client Services:
  • Act as the key liaison between various teams and clients, providing in-depth coaching for media engagements.
  • Monitor and enhance client satisfaction through regular reviews and actions.
  • Anticipate challenges and provide timely solutions.
• Strategic Account Management:
  • Act as the primary contact for clients, coordinating planning and execution of initiatives.
  • Regularly assess client satisfaction and take proactive measures.
  • Oversee the financial aspects of accounts, compiling relevant metrics for senior review.
  • Foster a creative approach to problem-solving and profitability enhancement.
  • Identify and align with client objectives while offering high-level strategic counsel.
  • Motivate and mentor team members.
• Digital Proficiency:
  • Experience and strong understanding of how to integrate digital strategies into client plans and confidently promote digital services, such as SEO, SEM, LinkedIn campaigns, Google Ads, and PPC, etc.

If you are passionate about client management within the financial services sector, particularly asset management, and are looking to advance your career at a leading strategic communications and public relations agency, then we encourage you to apply.

*This is a hybrid role with all employees required to be in the firm's NYC office weekly Tuesday - Thursday. Fully remote candidate, those requiring relocation, or who cannot satisfy this full requirement will not be considered.

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Qualified candidates are encouraged to upload their resumes and apply.

Please note that due to the high value of applicants, if you have not heard from Capstone Hill Search then you, unfortunately, have not been selected for this role.

Capstone Hill Search: public relations, public affairs, digital, corporate communications, stakeholder, government & investor relations. Working across North America, UK & Europe, the Middle East, Asia and Australia.